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HomeTech Support

Award-Winning Tech Support Programs

Blade is consistently recognized both locally and nationally for our IT support programs. As one of the best technical support and cyber security firms, you can trust Blade to protect your business long-term.

 

MSSP ALERT

MSSP ALERT
Top 250 MSSPs (#173)
2022

Small Business Monthly Award

Small Business Monthly
Best Cyber Security Firms
2022

Small Business Monthly Award

Small Business Monthly
Best Cyber Security Firms
2021

MSSP Award

MSSP Alert
Top 250 MSSPs (#180)
2021

 

Be Confident Your IT Needs are Always Covered

In-house IT support teams can be limited by your own knowledge of your business’s IT needs. Blade’s IT specialists are trained and experienced in their field, making them a reliable resource for navigating the IT industry.

IT support plans are a great resource for your business, as they enable you to be more productive. Time spent on resolving IT issues is time that’s lost, which can be costly to your business. Technology support teams help to reduce this downtime due to IT problems, such as poor network performance, defective devices, or a slow internet connection.

Our Service plan options cover the entire IT lifecycle. Choose a plan that includes:

  • Break-Fix Support
  • Incident Tracking & Ticketing
  • Account Access Management
  • Patching & Security Support
  • General IT Consulting
  • Network and Backup Monitoring
  • Cloud Backup & Protection
  • Asset Management
  • Strategic Support
  • & More

 

 

Our Tech Support Services Plans

ServicePlus Basic Plan

Let our experienced staff become your remote IT support department.

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ServicePlus Advanced Plan

When your company is ready to engage IT at a higher level, ServicePlus Advanced is the answer.

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ServicePlus Complete Plan

Predictable project budgets with high level IT guidance define ServicePlus Complete.

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Tech Support Plans to Keep Your Business Running Smoothly

Blade offers three levels of service to meet any IT needs of your company. All service plans provide remote support with extended service hours, letting our IT support team fix your problem before or after business hours.

In addition to extended support hours, Blade’s service plans keep your business protected from cyber threats. Our service plans include many cybersecurity tasks, such as network monitoring, patching, and backup monitoring.

 

IT Support Plans

Don’t need a managed support program? Blade also offers hourly services to fill in the gaps. This service can be used for on-site break/fix support, general IT consulting, workstation setup, network monitoring and more.

 

Service Plans Chart

 

Available Service Plans

ServicePlus Basic Plan

Let our experienced staff become your remote IT support department.

Learn More

ServicePlus Advanced Plan

When your company is ready to engage IT at a higher level, ServicePlus Advanced is the answer.

Learn More

ServicePlus Complete Plan

Predictable project budgets with high level IT guidance define ServicePlus Complete.

Learn More

 

What Makes a Good Tech Support Company?

Selecting a tech support company for your business is a big decision. Consider the following factors in your search for the right partner:

 

Expertise

Look for a team of knowledgeable and experienced technicians who can resolve your technical issues effectively.

Availability

24/7 support and quick response times should be your expectation.

Communication

A vendor with good communication skills is crucial. Choose a company that clearly explains technical issues in layman's terms that you will understand.

Services

Consider the range of technology services offered by the company, such as remote support, on-site support, and email support.

Customer Reviews

Read customer reviews to get an idea of the company's reputation, reliability, and quality of service.

Pricing

Choose a company that offers fair and competitive pricing, without hidden costs or fees.

Security

Ensure the company follows strict security protocols to protect your confidential information and data.

 

Why Do I Need A Third-Party Tech Support Team?

As a small or medium-sized business, you may not need a full-time in-house IT department.

It can be expensive to have your own IT team. The ever-advancing IT industry requires your in-house team to be constantly learning about new IT practices. Each member of your IT team will also need to be provided with a salary and benefits package, which can be a very large investment.

In addition to the cost of in-house support, if you’re unfamiliar with the IT industry you may struggle with finding the proper candidates for your positions.

Blade is an outsourced, or third-party, tech support team. We keep our specialists trained on the constantly evolving developments in technology. This enables you and your business to receive industry-proven technical support services from trained IT professionals at a fraction of the cost of an in-house team.

 

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