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Blade’s Remote Tech Support Services

Blade’s ServicePlus Basic plan offers a variety of services to help provide remote support to end users when your business doesn’t require complex IT work. With ServicePlus Basic, we’re always here to assist your team and provide remote support when problems arise. With this solution, you retain control of your IT department while we help bridge the support gap.

 

ServicePlus Basic Support Includes:

 

Remote Break & Fix Support

Remote Break & Fix Support services are provided by Blade as necessary; lowering the costs of maintenance for businesses. Blade’s St. Louis remote tech support experts are available M-F, 7am-6pm CST to assist with remote support, and serve as a member of your own team.

Monitoring of Servers, Workstations, & Network Devices

Blade’s ServicePlus Basic plan includes the monitoring of servers, workstations, and network devices, making sure nothing is taking up too much storage or causing operation disruptions. This monitoring also helps ensure the overall IT infrastructure is well supported.

Monitoring of Mac & iOS Devices

Blade's ServicePlus Basic plan includes the monitoring and maintenance of Mac and iOS devices. Blade's Mac and iOS device support allows you to use the solution that best fits your business.

Backup Monitoring & Management

Also included in our ServicePlus Basic plan is the monitoring and management of backup operations. This monitoring helps reduce the risk of data loss by ensuring all backup systems are up to date, working correctly and efficiently.

Adding & Removing User Accounts

As part of our ServicePlus Basic plan, Blade’s IT support specialists can add and remove user accounts for various platforms for a more efficient onboarding process and a higher level of user security.

Incident Tracking & Ticketing

Our highly qualified remote tech specialists at Blade track and record unplanned interruptions or quality reductions in IT services, helping to efficiently restore operations back to normal.

Patch Management Support

With Patch Management Support, Blade’s St. Louis IT technicians distribute and apply updates to software and operation systems to fix and prevent vulnerabilities, always ensuring your network is secure.

Remote Access for Users

With ServicePlus Basic, Blade assists you in setting up remote access for authorized users through network connections. This allows for remote use regardless of geographic location, creating a more productive workforce.

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