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ServicePlus Advanced Outsourced IT Department Services

ServicePlus Advanced from Blade is our solution for a fully outsourced IT department. Blade offers a wide selection of IT services and solutions to St. Louis area businesses, providing services such as base level user support, vendor management, system monitoring, and more, all while effectively maintaining the role of an IT department. Blade works with your organization to determine the best outsourced IT options for your needs. Learn more about our ServicePlus Complete outsourced IT department services below!

 

ServicePlus Advanced Support Includes:

 

On-Site & Remote Break/Fix Support

Break/fix support services provided by Blade lower maintenance costs for businesses as these outsourced IT services are only performed as needed. Blade specialists are available M-F, 7am-6pm CST for immediate assistance with remote break/fix support. Our on-site break/fix support technicians are available M-F, 8am-5pm.

Monitoring & Maintenance Services

Blade monitors your servers, workstations, and network devices, providing peace-of-mind for your business. Blade also supports your business by securely backing up and managing your data, helping prevent operation disruptions.

Monitoring of Mac & iOS Devices

Blade's ServicePlus Advanced plan includes the monitoring and maintenance of Mac and iOS devices. Blade's Mac and iOS device support allows you to use the solution that best fits your business.

Incident Tracking & Ticketing

Blade’s highly qualified remote support teams track and record unplanned interruptions or quality reduction in IT services, helping to efficiently restore operations – and get your team back to work.

Patch Management Support

It is hard to rely on end users to update their systems and software when necessary. With ServicePlus by Blade, we automatically distribute and apply updates to software and operation systems to ensure no vulnerabilities are left open.

IT Asset Management

When you outsource your IT department to Blade, we serve as an extension of your organization and assist with strategic decision-making regarding hardware and software assets.

Third Party Vendor Management Services

Blade holds a variety of partner credentials, offering third party vendor management services to help organizations monitor interactions with external parties to determine cybersecurity risks. These vendors include ISP, Web Host, Telecom, Software, and more.

Backup Monitoring & Management

ServicePlus Advanced also includes the monitoring and management of backup operations. This monitoring helps reduce the risk of data loss by ensuring all backup systems are up to date, working correctly and efficiently.

Remote Access for Users

As part of our ServicePlus Advanced plan, Blade assists you in setting up remote access for authorized users through network connections and a secure web portal. This allows for remote use regardless of geographic location, creating a more productive workforce.

Adding & Removing User Accounts

Blade’s IT support specialists can add and remove user accounts for various platforms for a more efficient onboarding process and a higher level of user security.

Warranty Management

As an extension of your IT department, Blade keeps track of and manages all warranty end dates and renewals. The on-time renewal of important warranties prevents downtime and ensures your systems will still operate as they should.

Entry Level Antivirus

Blade’s ServicePlus Advanced plan includes basic entry level antivirus protection. We use IE programs to prevent, detect, and delete viruses from your systems and programs.

Cloud Protection

Cloud protection included in ServicePlus Advanced protects all cloud email and other files. Antispam, antimalware, email archiving, protection, and backups are all included.

Cloud Based Backup for Servers

Blade’s cloud-based backup solution includes local server backups and backups offsite to a cloud environment. This extra cloud backup ensures data is protected in the event of disaster recovery.

 

Benefits of Outsourcing Your IT Department

Outsourcing your IT department has several key benefits. When businesses outsource their IT department, there is often a significant reduction in operating costs while the quality of IT support is significantly improved. Why wouldn’t your St. Louis business want to get more for less? At Blade, we understand that maintaining on-site, salaried IT personnel can be costly, especially when fierce competition requires businesses to reduce staff and expenses. With an outsourced IT department, a company has access to skilled IT professionals with a wide range of skills and advanced tools to provide a higher level of end user and business support, that can otherwise be difficult and expensive to maintain.

 

Get A Quote

For more information and pricing please fill out and submit this form and we will get right back to you.

 

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