ServicePlus Advanced Outsourced IT Department Services

ServicePlus Advanced from Blade is our solution for a fully outsourced IT department. Blade offers a wide selection of IT services and solutions to St. Louis area businesses, providing services such as base level user support, vendor management, system monitoring, and more, all while effectively maintaining the role of an IT department. Blade works with your organization to determine the best outsourced IT options for your needs. Learn more about our ServicePlus Complete outsourced IT department services below!


ServicePlus Advanced Support Includes:
Account Manager

Your account manager will guide you to the proper resources needed for support and projects.

Remote Break/Fix Support (M-F, 7am-6pm)

Break/fix support services provided by Blade lower maintenance costs for your business. These outsourced IT services are only performed as needed. Blade specialists are available M-F, 7am-6pm CST.

Monitoring of Servers, Workstations & Network Devices

Blade monitors your servers, workstations, and network devices, providing peace-of-mind for your business. We also support your business by backing up and managing your data, helping prevent operation disruptions.

Monitoring of Mac & iOS Devices

Blade’s ServicePlus Complete plan includes the monitoring and maintenance of Mac and iOS devices. Blade’s Mac and iOS device support allows you to use the solution that best fits your business.

Backup Monitoring & Management

Also included in our ServicePlus plans is the monitoring and management of backup operations. This monitoring helps reduce the risk of data loss by ensuring all backup systems are up to date, working correctly and efficiently.

Patch Management

When it’s time for system updates, you can rely on Blade to keep your system up to date. Your users don't have to worry about their system from their end. We distribute and apply updates to software and operation systems to fix vulnerabilities.

Incident Tracking & Ticketing

This plan also includes incident tracking and ticketing. Our remote support teams track and record unplanned interruptions or quality reduction in IT services. We help restore operations and get your team back to work.

Remote Access for Users

Blade assists you in setting up remote access for authorized users through network connections and a secure web portal. This allows for remote use regardless of geographic location, creating a more productive workforce.

Adding & Removing User Accounts

Blade’s IT support specialists add and remove user accounts for various platforms for a more efficient onboarding process and a higher level of user security.

Basic Multifactor Authentication

Multifactor authentication is an essential component of data security. Blade provides secure access to documents and communication methods such as email with two factors of identification.

Next Generation Antivirus

Blade increases your security at each endpoint with antivirus protection capable of stopping known and unknown threats before they become a problem. Blade continually monitors to prevent risks before they happen.

Cloud Protection (AntiSpam, AntiMalware, Email Archive, Email & Cloud Backup)

Cloud protection included in ServicePlus Advanced protects all cloud email and other files. Antispam, antimalware, email archiving, protection, and backups are all included.

Cloud Based Backup for Servers

Blade’s cloud-based backup solution includes local server backups and backups offsite to a cloud environment. This extra cloud backup ensures data is protected in the event of disaster recovery.

On-site Break/Fix Support (M-F, 8am-5pm)

Break/fix support services provided by Blade lower maintenance costs for your business. These outsourced IT services are only performed as needed. Blade specialists are available M-F, 8am-5pm CST.

IT Asset Management

As part of our all-inclusive IT services, Blade serves as an extension of your team. With IT asset management, we help you make strategic decisions for your business about hardware and software assets.

Warranty Management

As part of ServicePlus Complete, Blade keeps track of and manages all warranty end dates and renewals. The on-time renewal of important warranties prevents downtime and ensures your systems will still operate as they should.

Third Party Vendor Management - ISP/Web Host/Telecom/Software Vendors

At Blade, we hold a variety of partner credentials. With this, we offer third party management services to help you monitor interactions. We manage your relationships with external parties to determine cybersecurity risks.


Benefits of Outsourcing Your IT Department

Outsourcing your IT department has several key benefits. When businesses outsource their IT department, there is often a significant reduction in operating costs while the quality of IT support is significantly improved. Why wouldn’t your St. Louis business want to get more for less? At Blade, we understand that maintaining on-site, salaried IT personnel can be costly, especially when fierce competition requires businesses to reduce staff and expenses. With an outsourced IT department, a company has access to skilled IT professionals with a wide range of skills and advanced tools to provide a higher level of end user and business support, that can otherwise be difficult and expensive to maintain.


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Related Services

ServicePlus Basic Plan

Let our experienced staff become your remote IT support department.

ServicePlus Complete Plan

Predictable project budgets with high level IT guidance define ServicePlus Complete.

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